#Amazon seller buyer return cheat how to
#Amazon seller buyer return cheat free

He supported me until I gained the confidence in uploading my first, second, third (and so on) bulk uploads. He was very enthusiastic in answering all of my questions.

#Amazon seller buyer return cheat how to

He patiently taught me step by step on how to process the data. Bulk files and I, we did not get along at first, it was so scary seeing all those data! But I had a great mentor who guided me along the way. And I am happy to say that I've ticked all the boxes! My most favorite was 'Optimization Using Bulk Files”. When I started my internship, I listed down the things I wanted to learn. The timing was perfect for me as I was looking for an opportunity to learn more about Amazon PPC and at the same time to have hands-on training to work on accounts. I was fortunate to be part of MAG's first batch of its Advertising Internship Program.

#Amazon seller buyer return cheat free

In his free time, Thomas enjoys golf, soccer, music, and taking his dog on hikes around the St. Thomas provides leadership to his team and execution on high-level strategy for the brands in his portfolio. At MAG, Thomas serves as an Account Director, overseeing an extensive portfolio of 40 brands and managing a successful team of Brand Managers.

Previously, he worked for an Amazon Marketing Agency as an Account Manager, assisting brands in growing and thriving on Amazon through his management. As a self-starter, he learned the ins and outs of Amazon, Seller Central, and Shopify to help brands and sellers succeed in the digital world. In 2020, Thomas shifted his career to eCommerce. He started his marketing career in the B2B industry, helping companies focus their internal marketing efforts on Website SEO, Website Content, Digital Advertising, and effective Email Marketing Campaigns. Louis (UMSL), receiving a Bachelor’s degree in Business Administration – Marketing and a Certification in Digital Marketing. Thomas graduated from the University of Missouri – St. Follow these steps if a customer falsely claims an item is defective in order to get a free retur Too many claims of “defective” can hurt your seller metrics and put your account in danger of suspension. Important: If a customer claims an item is defective but in reality it’s not, then it’s up to you to protect your account and fix this false claim.

If the item can still be sold, then I send it in to FBA again. I’ve had many “defective” items returned to me only to find that it’s still in brand new condition, some never even opened. Some buyers return an item to Amazon and say it’s defective in order to get free return shipping, but the item is not actually defective. When this happens, the FBA customer is refunded, but (when returned) the item stays in your inventory as “unsellable.” The best plan of action here is to create a removal order and have the item returned to you for inspection. DEFECTIVE – The item was returned to Amazon as “defective” and is either obviously damaged/defective or the customer stated that it is faulty. These returns are ones you should be reimbursed for as it was not your fault the item was damaged.ĥ. CARRIER DAMAGED – If the item was damaged in transit, then it’s the fault of the shipping company (like UPS, FedEx, USPS, etc) for not taking good care of the package during the shipping process. From there you can see if the item is worth being resold as new, like new, or very good condition.Ĥ. The best plan of action for these items is to open up a removal order and get them sent back to you. Sometimes the customer says they opened the item, but they never really did and it’s still in new condition. “Customer damaged” means that the customer opened the item, and it is no longer in new condition. “Customer damaged” does not mean that the customer bought the item, broke it, and then is attempting to return it. If it’s your fault, then there is no reimbursement, but if Amazon is to blame, then you are eligible for reimbursement.ģ. CUSTOMER DAMAGED – Items that are returned as “customer damaged” will not be returned to your sellable inventory. It could also be your fault if you sent an already damaged item to Amazon. If the item was damaged in transit, then it’s the fault of Amazon (if the FBA worker did not pack the item well) or it’s deemed as your fault for not bubble wrapping or protecting the item before shipping the item to Amazon. It’s possible that the item was damaged in a FBA warehouse prior to the shipping process to the customer. DAMAGED – There are multiple reasons why an item would be returned as damaged.

Keep reading below to see what to do when a customer has been refunded but the item is not actually returned.Ģ. If you are worried that the item isn’t really in sellable condition, then open up a removal order to inspect the item yourself. Unless you’re worried that the item is actually not in sellable condition, there is nothing more you need to do once the item is indeed returned to Amazon.

SELLABLE – Items that are returned as “sellable” will be automatically returned to your active inventory.